Orders within the Netherlands will be shipped for free. Shipping costs for other countries will be calculated during checkout.

If you're in the Netherlands, you'll receive your order within 3 business days. For our European customers, the delivery time is 3-5 business days. And for worldwide shipping, you can expect your package within 1-2 weeks.

Once your order has been shipped, you'll receive an email with a tracking link.

After the journey from Mexico, we ship your hat from Amsterdam to you.

Yes, Sandoval ships globally with tracking option. Shipping costs vary by country and will be calculated at checkout.

Exchanges and returns are accepted within 14 days of delivery. Buyers are responsible for return shipping costs.

If you're not satisfied with your purchase, you can return it within 14 days of receiving it as long as it's in the same condition as when you received it and has not been worn. Shipping costs for returns to Amsterdam will not be covered. To initiate a return, please send an email via our contact form.

All of our hats are carefully handcrafted in the heart of Mexico. The art of hat-making is a centuries-old tradition in Mexico, passed down from generation to generation in small family businesses.

Our hats are made from fine natural materials such as high-quality palm straw, wheat straw, sea grass and wool.

Sandoval hats do not contain any leather or fur.

While our wool and felt hats can withstand light rain, heavy rain may cause some damage.