Shipping & return
Shipping
What are the shipping costs?
USA
Shipping to the USA has a flat fee of $25 USD.
The Netherlands
Orders within the Netherlands will be shipped for free.
Other countries
Shipping costs for other countries will be calculated during checkout.
What is the delivery time?
Handling time (days)
2-3 days (Monday-Friday)
Transit time (days)
USA: 6-9 days (Monday-Friday)
NL: 1-2 days (Monday-Friday)
Europe: 5-7 days (Monday-Friday)
Total delivery time
USA: 8-12 business days (Monday-Friday)
NL: 3-5 days (Monday-Friday)
Europe: 7-10 days (Monday-Friday)
Order cutoff
10pm (GMT-8 Los Angeles)
How can I track my order?
Once your order has been shipped, you'll receive an email with a tracking link.
Where do we ship from?
After the journey from Mexico, we ship your hat from Amsterdam to you.
Do you ship worldwide?
Yes, Sandoval ships globally with tracking option. Shipping costs vary by country and will be calculated at checkout.
Exchanges & returns
Do you accept exchanges & returns?
Returns and Exchanges
We accept returns for both defective and non-defective products. We also accept exchanges.
Product Conditions
We accept returns or exchanges only for products in new and unused condition.
Return Period
The return period is 30 days from the receipt of the product.
Return Method
Returns can be made via mail.
Return Costs
For defective products: No cost to the customer. For defective or damaged products, we will provide a free prepaid label for the return. This includes products damaged during transit or with other defects.
For customer decisions: The actual return shipping costs will be charged to the customer if the item was ordered by mistake, is the wrong size, or is no longer wanted. The return label will be sent via email; you can download and print it.
Restocking Fee
None.
Refund Processing Time
Refunds will be processed within 7 days of receiving and verifying the returned product.
How can I return my order?
If you're not satisfied with your purchase, you can return it within 30 days of receiving it as long as it's in the same condition as when you received it and has not been worn. Shipping costs for returns to Amsterdam will not be covered. To initiate a return, please send an email via our contact form.
How can I return an order from the USA?
If you need to return an order from the USA, we have a return address within the country to make the process easier for you. Please contact our customer service team to initiate the return and receive the return address details. Ensure that the item is in its original condition and packaging. Once we receive and inspect the returned item, we will process your refund or exchange as per our return policy.
Materials & craftsmanship
Where are the hats made?
All of our hats are carefully handcrafted in the heart of Mexico. The art of hat-making is a centuries-old tradition in Mexico, passed down from generation to generation in small family businesses.
What are the hats made of?
Our hats are made from fine natural materials such as high-quality palm straw, wheat straw, sea grass and wool.
Do you use leather or fur?
Sandoval hats do not contain any leather or fur.
Is a wool or felt hat resistant to rain?
While our wool and felt hats can withstand light rain, heavy rain may cause some damage.