FAQ

Discover your hat size with our size chart and guide here.

At this moment you can only try on the hats in Amsterdam. You can make a try-on appointment via the contact form or email info[at]sandovalhats.com.

You can leave a message in our contact form.

USA

Shipping to the USA has a flat fee of $25 USD.

The Netherlands

Orders within the Netherlands will be shipped for free.

Other

Shipping costs for other countries will be calculated during checkout.

Handling time (days)

2-3 days (Monday-Friday)

Transit time (days)

USA: 6-9 days (Monday-Friday)

NL: 1-2 days (Monday-Friday)

Other: 5-7 days (Monday-Friday)

Total delivery time
USA: 8-12 business days (Monday-Friday)

NL: 3-5 days (Monday-Friday)

Other: 7-10 days (Monday-Friday)

Order cutoff

10pm (GMT-8 Los Angeles)

Once your order has been shipped, you'll receive an email with a tracking link.

We ship from The Netherlands.

Yes, Sandoval ships globally with tracking.

Returns and Exchanges

We accept returns for both defective and non-defective products. We also accept exchanges.

Product Conditions

We accept returns or exchanges only for products in new and unused condition.

Return Period

The return period is 30 days from the receipt of the product.

Return Method

Returns can be made via mail.

Return Costs

For defective products: No cost to the customer. For defective or damaged products, we will provide a free prepaid label for the return. This includes products damaged during transit or with other defects.

For customer decisions: The actual return shipping costs will be charged to the customer if the item was ordered by mistake, is the wrong size, or is no longer wanted. The return label will be sent via email; you can download and print it.

Restocking Fee

None.

Refund Processing Time

Refunds will be processed within 7 days of receiving and verifying the returned product.

To initiate a return, please send an email via our contact form.

All of our hats are carefully handcrafted in the heart of Mexico. The art of hat-making is a centuries-old tradition in Mexico, passed down from generation to generation in small family businesses.

Our hats are made from fine natural materials such as high-quality palm straw, wheat straw, sea grass and wool.

Sandoval hats do not contain any leather or fur.

While our wool and felt hats can withstand light rain, heavy rain may cause some damage.

In Mexico, the art of making palm hats is a tradition that has been passed down from generation to generation. Each state and community has its own technique, its own style, and of course, its own type of palm.

Today, we want to talk about a fundamental difference that is often overlooked in the palm hat industry: the difference between Green Palm and Sahuayo Palm. Many of you have seen the famous "Made in Mexico" label, but there's something important to know: not all Mexican palms are the same.

Green palm is known for its flexibility and lightness. It comes from freshly cut palm leaves that still maintain their natural freshness. Many hats on the market today, including those from international brands, are made with green palm. This palm is ideal for those seeking a light and comfortable hat, especially in warm climates. However, this flexibility also means that green palm is not as durable or resistant, and over time, it may lose its shape.

On the other hand, at Sandoval, we are proud to work with Sahuayo Palm. Sahuayo palm is stiffer and more durable, the result of a drying and curing process that makes it much more long-lasting than green palm. This special treatment gives our hats their firm structure, ensuring they maintain their shape for years without losing quality with use.

Sahuayo palm hats are the perfect choice for those looking for not only style but also resilience and durability. Moreover, with each handcrafted hat, we are honoring a tradition that has been part of our communities for centuries.

Why Choose Sahuayo Palm?

Although green palm has gained popularity in the global market, especially in brands that use the "Made in Mexico" label, it’s important to understand that not everything sold as a Mexican hat is of the highest quality. While many green palm hats are marketed as luxury products, the truth is that they do not have the same durability or craftsmanship level as hats made from Sahuayo palm.

We don’t just bet on the beauty and authenticity of our hats; we are proud to offer a product that respectfully and faithfully represents the true tradition of Mexican palm weaving.

So, the next time you’re looking for a hat that will truly stand the test of time, remember that quality is not always measured by flexibility. At Sandoval, we prefer tradition, resilience, and authenticity. Because true luxury is in what lasts and what it represents.